{"id":65874,"date":"2020-10-18T01:23:00","date_gmt":"2020-10-18T01:23:00","guid":{"rendered":"https:\/\/internationalcoachingcommunity.com\/?p=65874"},"modified":"2020-10-20T00:05:39","modified_gmt":"2020-10-20T00:05:39","slug":"los-cuatro-principios-de-la-direccion","status":"publish","type":"post","link":"https:\/\/internationalcoachingcommunity.com\/es\/los-cuatro-principios-de-la-direccion\/","title":{"rendered":"Los cuatro principios de la direcci\u00f3n"},"content":{"rendered":"<p>[et_pb_section bb_built=\u00bb1&#8243;][et_pb_row][et_pb_column type=\u00bb4_4&#8243;][et_pb_text _builder_version=\u00bb3.5.1&#8243;]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-65825 size-full\" src=\"https:\/\/internationalcoachingcommunity.com\/wp-content\/uploads\/2020\/10\/artigo-daniel-Los-cuatro-principios.jpg\" alt=\"\" width=\"375\" height=\"375\" srcset=\"https:\/\/internationalcoachingcommunity.com\/wp-content\/uploads\/2020\/10\/artigo-daniel-Los-cuatro-principios.jpg 375w, https:\/\/internationalcoachingcommunity.com\/wp-content\/uploads\/2020\/10\/artigo-daniel-Los-cuatro-principios-225x225.jpg 225w, https:\/\/internationalcoachingcommunity.com\/wp-content\/uploads\/2020\/10\/artigo-daniel-Los-cuatro-principios-336x336.jpg 336w, https:\/\/internationalcoachingcommunity.com\/wp-content\/uploads\/2020\/10\/artigo-daniel-Los-cuatro-principios-45x45.jpg 45w, https:\/\/internationalcoachingcommunity.com\/wp-content\/uploads\/2020\/10\/artigo-daniel-Los-cuatro-principios-100x100.jpg 100w\" sizes=\"auto, (max-width: 375px) 100vw, 375px\" \/><\/p>\n<p>Artigo de Daniel \u00c1lvarez*, Trainer ICC de Espa\u00f1a, en el blog &#8216;Universos&#8217;<\/p>\n<h2 class=\"page-title \">Los cuatro principios de la direcci\u00f3n. Soluci\u00f3n de problemas y aprendizaje desde el talento.<\/h2>\n<div class=\"mk-single-content clearfix\">\n<h3>1. Suave con las personas, valiente con el problema<\/h3>\n<ul>\n<li>El m\u00e1ximo respeto hacia las personas no impide ser inflexible en orientarse hacia la soluci\u00f3n del problema.<\/li>\n<li>El problema es una circunstancia que pone en contacto a dos partes, que no pueden conseguir su objetivo sin colaborar.<\/li>\n<li>Superar la tendencia a \u201cidentificar\u201d el problema con la otra persona. Puedes acabar consiguiendo que ella tampoco te identifique a ti con el problema y entonces podr\u00e9is hacer un trabajo en equipo que lo resuelva: \u00bfC\u00f3mo conseguir los objetivos de ambos en com\u00fan?<\/li>\n<\/ul>\n<h3>2. Tri\u00e1ngulo del desempe\u00f1o: orientaci\u00f3n, motivaci\u00f3n y capacitaci\u00f3n (C.O.M.)<\/h3>\n<p>Es un an\u00e1lisis clave para enfocar la conversaci\u00f3n de revisi\u00f3n del desempe\u00f1o positivamente: \u00bfCu\u00e1l de esos tres aspectos es necesario trabajar?<\/p>\n<ul>\n<li><strong>La orientaci\u00f3n<\/strong> es responsabilidad del l\u00edder \u00bfConoce el colaborador sus funciones y objetivos? \u00bfy los objetivos del equipo? \u00bfy las funciones de sus compa\u00f1eros? \u00bfest\u00e1n bien estructuradas?<\/li>\n<li><strong>La capacidad<\/strong> es muchas veces un motivo oculto de conflictos y dificultades. Normalmente no es cuesti\u00f3n de enviar a un curso, sino de apoyar el desarrollo del colaborador en el puesto de trabajo mediante conversaciones peri\u00f3dicas, lo que llamamos las conversaciones de alto rendimiento.<\/li>\n<li>\n<div class=\"gmail_default\"><b>La motivaci\u00f3n <\/b>solo es cuesti\u00f3n de prestar atenci\u00f3n al colaborador para ver cu\u00e1l es la \u201ctecla\u201d que hace que se mueva. La motivaci\u00f3n es algo personal y el l\u00edder debe conocer la de cada colaborador para saber desde d\u00f3nde debe hablarle y motivarle. Particularmente, se trabaja la motivaci\u00f3n desde la conversaci\u00f3n de alto rendimiento. Tambi\u00e9n debe fomentarse la motivaci\u00f3n de equipo, con una buena labor de l\u00edder \u2013 coach de equipo, empezando con el discurso del cambio, elemento fundacional de esa labor de coach.<\/div>\n<\/li>\n<\/ul>\n<p>Tres claves a cuidar en la gesti\u00f3n del COM:<\/p>\n<ul>\n<li>Los tres v\u00e9rtices se retroalimentan.<\/li>\n<li>Se engranan en la conversaci\u00f3n de desempe\u00f1o.<\/li>\n<li>Manejar bien los objetivos y el estado emocional de la persona es clave.<\/li>\n<\/ul>\n<h3>3. Sacar los cocodrilos de debajo de las alfombras<\/h3>\n<ul>\n<li>Cuando el conflicto latente est\u00e1 en proceso de solucionarse solo, es mejor dejarle seguir su camino, pero esto no es lo habitual.<\/li>\n<li>Si el conflicto no avanza, surgen fuerzas que mantienen equilibrios muy inc\u00f3modos y que generan enormes ineficiencias, pero que pueden perpetuarse en el tiempo. Si nadie abre esa caja, esas fuerzas se enredar\u00e1n y enraizar\u00e1n cada vez m\u00e1s.<\/li>\n<li>Atender el conflicto ser\u00e1 como tirar del lazo que permite que se abra el regalo.<\/li>\n<li>Hay que buscar el proceso adecuado, siendo valiente y suave a la vez, para sacar el conflicto a la luz con una estrategia sutil y cuidada.<\/li>\n<\/ul>\n<h3>4. Dirigir por consecuencias m\u00e1s que por castigo o recompensa<\/h3>\n<ul>\n<li>Se le ofrece al colaborador \u201cparticipar en un reto\u201d en vez de \u201ccumplir instrucciones\u201d o normas, porque es lo que despierta la proactividad de la persona. A partir de ah\u00ed, se le ayuda a observar si se est\u00e1 acercando o alejando del reto, mediante la observaci\u00f3n peri\u00f3dica de las consecuencias de su desempe\u00f1o. De ah\u00ed que la conversaci\u00f3n de revisi\u00f3n de desempe\u00f1o peri\u00f3dica sea la base del alto rendimiento.<\/li>\n<li>Cuando no se hace esa conversaci\u00f3n peri\u00f3dica, el jefe solo contacta con el colaborador \u201csi la cosa no va bien\u201d, lo que genera conversaciones de reproche.<\/li>\n<li>Cuando el jefe es la fuente de castigo y recompensa, la relaci\u00f3n se ve afectada. El colaborador\/a puede sentirse inclinado a influir en el jefe, que representa un papel de juez, m\u00e1s que en desempe\u00f1ar bien. Esto se puede manifestar en dos extremos seg\u00fan la personalidad de cada uno: rebeld\u00edas o peloteo.<\/li>\n<li>Las consecuencias del desempe\u00f1o no son \u201calgo personal\u201d. Por ello, cuando el jefe te las muestra no tienes la tentaci\u00f3n de cuestionarlas o \u201cenfadarte\u201d con ellas, mientras que cuando el jefe te castiga o te recompensa si puedes interpretar que es \u201calgo personal\u201d. En el primer caso se genera una relaci\u00f3n \u201ceficaz y limpia\u201d, mientras que en el segundo caso las emociones enturbiar\u00e1n la relaci\u00f3n.<\/li>\n<li>Si la persona es consciente de las consecuencias, surgir\u00e1n soluciones de forma inconsciente (intuiciones espont\u00e1neas) para orientarse hacia el objetivo.<\/li>\n<li>La base: una buena comunicaci\u00f3n y claridad en las reglas del juego.<\/li>\n<\/ul>\n<\/div>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bb*Daniel\u00bb _builder_version=\u00bb3.5.1&#8243;]<\/p>\n<div>\n<div><em>*Daniel \u00c1lvarez es licenciado en Econom\u00eda, con especializaci\u00f3n directiva en IESE e Instituto de empresa. Tras una exitosa trayectoria de 14 a\u00f1os como directivo en el BBVA, en 2006 decide dar un giro para dedicarse por completo a su vocaci\u00f3n: el desarrollo integral y profesional de las personas. Coach internacional por la ICC y Master Practitioner por la NLP University de Santa Cruz (California), es uno de los Trainers oficiales de la ICC en el mundo, colaborando habitualmente con Joseph O\u2019Connor, Andrea Lages y otros maestros internacionales del coaching. Forma parte junto a Joseph y Andrea de ROI Coaching, desde donde realiza trabajos a nivel internacional. Editor del Observatorio Europeo del Coaching. Fundador del Instituto Ben Pensante, y conferenciante sobre Coaching, Negociaci\u00f3n y Direcci\u00f3n de Personas, actualmente compagina su trabajo como Trainer oficial de coaches para Espa\u00f1a de la ICC, con el de coach de directivos y consultor de organizaci\u00f3n empresarial, trabajando para empresas como Unilever, Repsol y Finsa, entre otras.<\/em><\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_text admin_label=\u00bbPara leer\/conocer\u00bb _builder_version=\u00bb3.5.1&#8243;]<\/p>\n<p><b>Para ver el art\u00edculo original en el Blog Universos, haz clic <a href=\"https:\/\/universos.es\/1-los-cuatro-principios-de-la-direccion\/\" target=\"_blank\" rel=\"noopener noreferrer\">aqu\u00ed<\/a><br \/>\n<\/b><b>Para conocer m\u00e1s acerca de Daniel \u00c1lvarez, haz clic <\/b><a style=\"font-weight: bold\" href=\"https:\/\/internationalcoachingcommunity.com\/es\/daniel-alvarez-lamas\/\" target=\"_blank\" rel=\"noopener noreferrer\">aqu\u00ed<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Art\u00edculo de Daniel \u00c1lvarez, Trainer ICC de Espa\u00f1a, en el blog Universos.<\/p>\n","protected":false},"author":111,"featured_media":65881,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<p><strong>In my early years of school, one of my favorite subjects was called Moral and Civic Education.<\/strong><\/p><p>Depending on when each reader lived his childhood, he will know what I mean.<\/p><p>For those who do not know, M.C.E. was a formal and compulsory subject in schools, which was intended to help educate good citizens, who knew their duties and rights.<\/p><p>But this goal I only discovered recently, at that time the literal meaning of these words never occurred to me, I simply loved to paint the cartoons of the comic strips, the Brazilian flag, and to talk about the daily facts of my city and country. This was much cooler than decorating the tables or learning about things that had happened and stopped happening hundreds of years before I even existed!<\/p><p><strong>The other day, driving back to my house here in London, I watched people cross the street in front of me, and thought\u2026 how do the moral values of a culture or region directly reflect the everyday reality of an entire nation?<\/strong><\/p><p>And I\u2019ve thought of all the countries I\u2019ve been to, which are dozens of them, and cultures in general, and how clear it is to understand which are those values established strongly from the cradle, in that culture of which that person did and of which he is a part.<\/p><p>An IVH (Human Value Index) survey conducted by the UN (The United Nations) showed that in the opinion of Brazilians, in general, what it is necessary to change in Brazil for quality of life to improve is, first, education, followed by public policy, violence, moral values \u200b\u200band employment. In the State of S\u00e3o Paulo there was a variation in relation to the national opinion, with moral values \u200b\u200bfirst.<\/p><p><strong>Most likely, if the same survey were done in England or in any other country, the result would be another.<\/strong><\/p><p>And it occurred to me: This applies not only to countries, but also to each of the families and the citizens.<\/p><p>If we stop to think, we will see clearly how the values we experience (or not) in our home, influences our life in general.<\/p><p>I particularly have two very strong and unshakable values, one is respect, and the other is honesty.<\/p><p>I cannot imagine a satisfactorily happy life without the presence of one of these two values.<\/p><p>And analyzing my reality, I see how everyone in my house also adopted the same guiding values, just as I adopted the values of the other members of my family.<\/p><p><strong>And in that I thought as I watched people cross the street\u2026 in the tranquility I was feeling, standing at the traffic light, with the glass open, and not even thinking about checking the mirror to make sure no one was approaching to rob me. And everyone around them was acting the same way.<\/strong><\/p><p>The boy who appeared to be about 10 years of age crossing the street alone, with his school bag, talking on his iPhone, the executive with his backpack, who did not try to disguise the presence of a laptop, and the old man, who walked calmly on the street with his walking stick, not being hit by the other pedestrians, and not bothering to finish crossing quickly, just in case the green light turned red for him.<\/p><p>And I realized the main reason for me to love London, is because people and their values, build a nation and (regardless of the weather), build the quality of life they have. (I\u2019m not just referring to London, but mentioning what I observed while thinking about it. Of course, I love Brazil a lot, however, for different reasons.)<\/p><p>Our values build our reality, as long as we are congruent with them!<\/p><p>After all, what good is it to value education if you\u2019re too lazy to read a book?<\/p><p>Or honesty, if you\u2019re happy when you get a little extra change and you don't even consider returning the difference to the cashier?<\/p><p>Returning to Moral and Civic Education, and knowing that it is no longer compulsory in schools, what can each of us do to incorporate it into our routine to contribute to a more moral and civically satisfying society?<\/p>","_et_gb_content_width":"","footnotes":""},"categories":[130],"tags":[],"class_list":["post-65874","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articulos"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Los cuatro principios de la direcci\u00f3n - 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